Information about buying online

Buying online is safe and secure. We use the PayPal service to collect your payment and you can pay using a range of credit or debit cards. All of our transactions are carried out in Australian Dollars.

This page should answer most of your questions about buying your Fresh Feet socks online, but if you need any further assistance or have any questions at all, please do not hesitate to contact us.

What size do I need?

Our Medium sized socks fit UK/Australian adult shoe sizes 3½ to 8 (Euro size 36 to 42). Our Large sized sock fits UK/Australian adult shoe sizes 6 to 11 (Euro size 39 to 45). All of our socks are manufactured with spandex as one of the fibres used in the mix. The elasticity of spandex allows the sock to follow the contours of the foot, providing maximum comfort across a range of shoe sizes.

How long will it take for my order to arrive?

When you place your order with PayPal you will receive an automatic payment acknowledgement by e-mail. When PayPal confirms payment to us, we will send you a detailed acknowledgement of order. In most cases, your socks will arrive within 3 or 4 days of you placing your order. However, please allow up to 15 working days for the post office to make the delivery. After that time, in the unlikely event that your order has still not arrived, please contact us for help. Quoting your order number will enable us to track your order more quickly.

How will my socks be packaged and delivered to me?

As part of our policy of helping the world environment, our packaging is kept to a minimum. The socks are packed at manufacture in a clear strong plastic re-sealable wallet and despatched in a strong jiffy bag, small enough to fit through most letterboxes. As the weight of the socks is minimal this robust package has been tested to withstand most postage situations. However, should the bag be damaged in any way, please contact us for further help.

What if I change my mind after the order arrives?

We want you to be completely happy with your socks. Should you not be satisfied with your purchase in any way, we will be pleased to offer a refund on any unworn item returned in its original packaging and original condition. The plastic tag attaching the X-static^® label to the socks must not be broken. If you have opened the packaging and then decide to return the goods, you will need to contact us by email to obtain authorisation before returning them. Items must also be sent back within seven working days of receipt to:

Coolfresh Clothing Pty Ltd
PO BOX 2281
Strathpine
QLD 4503

A note should be enclosed with any items returned quoting your order number. Please tell us why you are dissatisfied. Your feedback will help us improve our service. You are advised to obtain proof of posting for your returns. Upon receipt of the returned items, we will refund the purchase price to the debit or credit card used for the original order and email you confirmation when the credit has been processed. This will usually be within 14 days of receipt of the returned items.

Why do you need my email address?

The secure payment service we use, PayPal, requires an email address in order to take your online payment and we use your email address to notify you of reciept and despatch of your order. If you do not wish to receive any further information from Fresh Feet, there is an opt out box on the order form, and you can also opt out of receiving further information from us at any time in the future. Fresh Feet respects your privacy and we NEVER pass your email address onto third parties. If you are concerned about giving your email address to online retailers, a good solution is to set up a disposable account with a free webmail service such as Hotmail or Yahoo and use it just for online shopping receipts.

Who are Fresh Feet?

Fresh Feet is a trading name of Coolfresh Clothing Pty Ltd, a Queensland company registered with ASIC with Australian Company Number 126 430 564.